SAP Service Desk Consultant

Job Title: Senior Consultant - SAP Service Performance

Career Level - D1

Introduction to role

The SAP Senior Consultant is pivotal in ensuring the detailed operation and providing service improvements towards SAP applications. This role goes beyond support, encompassing proactive planning, incident, change, and release management. As a SAP Senior Consultant, you will chip in to the overall success of the team and the company by driving efficient collaboration and improving SAP service performance.

Accountabilities

• Basic knowledge and understanding of various SAP Modules and their functionalities.

• Provide 1st/2nd line support (technical queries, bug fixes, and small improvements relating to wit, SOLMAN & various SAP modules), aligning with AstraZeneca standards and change control procedures.

• Troubleshoot and fix SAP L1/L2 application or configuration-related issues.

• Knowledge of incident management, problem management & change management.

• Hands-on experience with incident management & change management tools.

• Knowledge of release management & ability to drive RGB/CAB & emergency CAB meetings with distributed team members.

• Act as the contact point for all team members globally, ensuring good interpersonal skills and proactive team operations in a 24*7 environment.

• Lead by example and engage the team to achieve goals.

• Guarantee optimum performance and stability of critical systems, including providing workarounds and identifying areas for improvement or solutions to permanently address issues.

• Take ownership of issues through to delivery or resolution or customer concern, as appropriate.

• Support development activities by assisting in code build and deployment, tool configuration management and administration, application environment setup, change, and release management.

• Develop specialist knowledge in relevant systems, detailing and sharing that knowledge with global teams.

• Liaise with collaborators globally on potential process improvements.

Essential Skills/Experience

• Higher education B.Tech/B.E. or other equivalent technical qualifications with proven capability to perform in a sophisticated IT environment

• Prior experience in an Information Services/Information Technology environment with good business acumen

• Keen to acquire new skills and work on new technology products

• Experience of working within a quality and compliance environment and application of policies, procedures, and guidelines

• Evidence of designing, testing, and maintaining solutions

• Experience of sharing knowledge/information and implementing any changes

• Proficient in ITIL practices and processes

• Good communication skills supporting joint working with geographically remote colleagues

• Ability to interpret and communicate technical information into business language and in alignment with AZ business

• Logical mind with keen analytical skills

Desirable Skills/Experience

• Sophisticated fix & problem-solving: Expertise in diagnosing sophisticated technical issues and implementing effective solutions in a timely manner.

• Collaborator management experience: Demonstrable ability to handle collaborator relationships.

• Hands-on experience with various applications such as Remedy/ROD/Service Now/Transparency/wit/ITSM.

• Hands-on experience with any automated job scheduling tool like Automic/BPA/Control-M.

When we put unexpected teams in the same room, we fuel aggressive thinking with the power to encourage life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and daring world.

At AstraZeneca, our work has a direct impact on patients, redefining our ability to develop life-changing medicines. We empower the business to perform at its peak by combining brand new science with leading digital technology platforms and data. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Here you can innovate, take ownership, and explore new solutions in a multifaceted environment that values a diverse set of minds working inclusively together.

Ready to make a difference? Apply now!

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.