Senior Engineer - Wintel, VMWare

Senior Engineer – Wintel, VM Ware;

This role provides diagnose and remediate issues with Windows, VMware Server Infrastructure, and related roles and features, also seeking working experience in the following technologies Windows, VMware vSphere, provide engineering support, build and maintenance for the global Wintel, VMWare infrastructure that includes Physical/Virtual systems. Responsible for engineer services that include coordination, change control, monitoring, ticket queue administration, support and triage of all global Wintel, VMWare, infra systems.

Typical Accountabilities:

• Initial triaging, and remediation of high critical incidents.  Responsible for creating / updating Knowledgebase articles.  Responsible to fix the incident reported through SNOW and fix within the SLA.
• Responsible for Creating & implementing Change requests. 
• Responsible for fulfilment requests of standard changes (request for data, request for information, server builds, other service catalogue items)
• Responsible for creating and updating Known Error documentation.
• Responsible for identifying RCA for the problem records related to critical incidents.
• Responsible to identify SIP and run through it.
• Responsible for availability monitoring and customer concern.

Essential Qualifications:

• Bachelor’s degree or equivalent with 5+ years Operational experience in Windows Server/VMware administration
• Experience in managing Incidents, Problems, changes, and capacity management aspects.
• Demonstrated ability handling large number of incidents via. Any ITSM tool
• Flexibility to work in shifts on rotational basis covering Americas, EMEA and ASIAPAC regions 24*7
• An ability to work effectively in a matrix organization is essential.
• A self-starter with high levels of drive, energy, resilience, and a desire for professional excellence
• Implementation, administration, and solving experience in VMWare.
• Installation and configuration on VMWare vShere 8.0
• Implementation, administration and configuring converged infrastructure such as Nutanix, VMWare on Nutanix, Cisco UCS, HCI, etc.,
• Engineering level of experience in Wintel/VMWare and Cloud with respect to managing Incidents, Problems, Changes, and Capacity Management aspects
• Strong working experience in administering windows 2012, 2016, 2019, 2022.
• Experience and ability to work in shifts on rotational basis covering 24*7.
• Ability to work effectively in a matrix organization is essential.
• Experience working with enterprise monitoring tools, understanding dashboards.
• Experience with using Knowledge articles and documented SOPs to resolve tickets.
• In Depth or working Knowledge on cloud solutions and concepts.
• Experience working with server hardware DL, BL series
• Working experience in AWS, Azure and Google Cloud
• English fluency
• 1st shift day work with ability to work on rotating shifts and occasionally cover weekends

Preferred Qualifications:

• Bachelor’s degree
• Multi years of work experience in technical teams working in Shifts.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.