Director, ECS , Enterprise Platform - ServiceNow Cross-Platform Solution Architect

Director, ECS, Enterprise Platform - ServiceNow Cross-Platform Solution Architect

Introduction to role

As a ServiceNow Cross-Platform Solution Architect, you will play a critical role in implementing and optimizing NOW Platform capability by analyzing and translating business and technical requirements into architectural blueprints. This role will propose solutions to achieve complex business objectives while ensuring standard methodologies in technical governance, platform implementation, and user adoption. Your extensive experience and deep knowledge of the NOW platform will be pivotal in delivering solutions that meet enterprise needs, delight users, and drive AZ Ambition 2030 strategy. You will demonstrate your deep expertise in ServiceNow to design, configure, and deploy high-quality, outcome-focused solutions.

Accountabilities

1. Outcome-Driven Accountability: Embrace and drive a culture of accountability for customer and business outcomes. Develop solutions that tackle sophisticated cross-platform problems with valuable outcomes, ensuring high-quality, lean designs and implementations.

2. Technical Leadership and Advocacy: Serve as the technical advocate for the NOW platform, ensuring architectural integrity, feasibility, and alignment with business and customer goals, NFRs, and applicable architecture and engineering standards—being responsible for solution architecture blueprints, high-level architecture designs, and integration architecture into the technical landscape and technology stack.

3. Engineering Craftsmanship: Possess passion and experience as an individual contributor, responsible for the engineering designs and technical feasibility of solutions, being hands-on with design as well as configuration part of the time, contributing to team velocity. Actively engage with engineers to ensure architecture is understood and can be implemented, working with them closely during sprints, helping resolve any technical issues through to production operations: reviewing implementations, actively driving technology debt reduction, and helping drive engineering quality. Be dedicated to learn new technologies, experiment with engineers, and inspire the team to learn and drive application of those new technologies.

4. Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive experimentation to tackle customer needs. Engage with customers and product teams to deliver the right architectural solution in the right way at the right time.

5. Incremental and Iterative Delivery: Exhibit an attitude that favors action and evidence over extensive planning. Apply a leaning-forward approach to navigate complexity and uncertainty, delivering lean, supportable, and maintainable solutions.

6. ulti-functional Collaboration and Integration: Work collaboratively with empowered, cross-functional teams including product management, experience, delivery, infrastructure, and security. Integrate diverse perspectives to make well-informed decisions that balance feasibility, viability, usability, and value. Foster a collaborative environment that enhances team synergy and innovation.

7. Advanced Technical Proficiency: Possess deep expertise in modern software engineering practices and principles, including OOD/OOP, Agile methodologies, DevSecOps, Continuous Integration/Continuous Deployment. Act as a Role-Model, leveraging these techniques to optimize solutioning and product delivery, ensuring high-quality outcomes with minimal waste. Demonstrate proficiency in ServiceNow platform capability implementation, from conceptualization and design to implementation and scaling, with a focus on continuous improvement and learning.

8. Domain Expertise: Quickly acquire domain-specific knowledge relevant to the business or implemented ServiceNow modules. Translate business/user needs and UX/UI designs into technical requirements and designs. Navigate various enterprise functions such as business and enabling areas as well as product, experience, delivery, infrastructure, and security to drive product value and feasibility as well as alignment with organizational goals.

9. Effective Communication and Influence: Exhibit exceptional communication skills, capable of articulating complex technical concepts clearly and compellingly. Inspire and influence partners at all levels through well-structured arguments and trade-offs supported by evidence, evaluations, and research. Create coherent narratives that align technical solutions with business objectives.

10. Engagement and Collaborative Co-Creation: Engage and collaborate with collaborators at all organizational levels, from team members to senior executives. Build and maintain constructive relationships, fostering a culture of co-creation and shared momentum towards achieving product goals. Align diverse perspectives and drive consensus to create feasible solutions.

Essential Skills/Experience

• ServiceNow Knowledge: Familiarity with ServiceNow, especially in core platform capability is required. You have a confident manner towards customers and demonstrable practical experience in the independent implementation of customer workshops and in requirements management
• Consultative Attitude: Strong problem-solving skills with the ability to think strategically and drive complex projects from feasibility to completion
• Partner Management: Excellent communication skills with the ability to engage and influence collaborators at all levels (also communicate technical concepts to non-technical audiences)
• User Experience: Ability to deliver solutions that provide best in class user experience with a focus on ease of use, logical process flows, accessibility and productivity
• Analytical Skills: Experience in analyzing business processes, creating workflow diagrams, and documenting requirements in a clear and concise manner
• Required Certifications: Certified ServiceNow Master Architect & ServiceNow Certified System Administrator.
• Leadership: Ability to influence senior leaders and customers, providing clear recommendations that addresses business and technical challenges across the enterprise.
• Technical Skills: Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within Employee Workflow environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS)

Desirable Skills/Experience

Typically, a ServiceNow Cross-Platform Solution Architect would have 8+ years of experience in ServiceNow solutioning and ServiceNow administration, with an overall experience of 10+ years. As part of the experience is also in bringing to bear or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI.

When we put unexpected teams in the same room, we unleash ambitious thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, we connect the dots across the business to improve agility and functionality of our processes to accelerate us to the next level. As champions of our Technology ecosystem, we ensure that the rest of the business experiences the true benefits of our systems by uniting diverse areas and simplifying the way we work. We are always proactively hunting for new insights and problem-solving to identify better ways of doing things. Motivated by opportunities to learn and grow, we move fast and drive forward.

Ready to make an impact? Apply now!

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.