Omnichannel Program Manager

Omnichannel Program Manager

Location: Wilmington, Delaware

Introduction to Role:

Join our dynamic team as an Omnichannel Program Manager, where you will manage the end-to-end delivery of integrated customer experiences defined by our brand marketing teams. This role is perfect for an experienced leader who thrives in encouraging a progressive approach, coaching team members, and leading organizational transformations.

Accountabilities:

As an Omnichannel Program Manager, you will serve as the Single Point of Contact for Delivery and manage a clear and concise process for demand intake. You will drive discussions to understand the level of effort associated with backlog items, prioritize tasks, and define scope for delivery schedules. Your role will also involve facilitating cross-functional collaboration, leading daily calls, running periodic planning sessions, and maintaining a high-level view into resource capacity.

Detailed Responsibilities include:

• Single Point of Contact for Delivery and accountable for all demand that comes through their respective Omnichannel and Content Delivery team
• Manage a clear and concise process for demand intake and maintains a backlog or forecast of upcoming work which may include new requirements, change requests, and defect fixes via standard GCO work management tools (i.e., JIRA)
• Drive discussions to understand level of effort associated with back-log items, prioritize which items require action, and ultimately define scope for delivery schedules (i.e., sprints) and timelines to deliver work
• Facilitate and foster cross-functional collaboration to drive successful E2E delivery for demand that comes through respective delivery team
• Understand how to best leverage team’s diverse abilities and capable of coordinating requests and delivery plans with interdependent tasks
• Lead daily calls to drive collaboration and clear emerging impediments blocking delivery
• Run periodic planning and retrospective sessions that enable team to focus on continuous improvement in delivery ways of working.
• Maintain a high-level view into resource capacity to optimize output and minimize delivery risk and data dashboards that reflect productivity delivery team
• Empower delivery team through guidance, organization and skill development opportunities

Essential Skills/Experience:

• Bachelor’s Degree with a minimum of 5 years of relevant experience or 10 years of relevant experience if no degree.
• Experience coordinating delivery associated with print/digital content and multi/omnichannel customer experiences.
• Experience coordinating a multi-disciplinary team of on and offshore resources.
• Conceptual understanding of how marketing tools are leveraged to create customer engagement experiences.
• Experience in managing and maintaining JIRA or similar Work Management Tool.

When we put unexpected teams in the same room, we ignite ambitious thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, we are committed to making a bigger impact through meaningful work. We are a globally distributed team that helps to make excellence and breakthroughs possible. Here, you can apply your skills and abilities to genuinely impact patients' lives. Join us at an exciting time of growth through innovation. Shape this journey by reimagining the way we work, at every turn we're innovating and taking intelligent risks. We do this to steer the enterprise, powering every function to run faster, more efficiently, and achieve more.

Are you ready to be a part of our story? To challenge the norm, take ownership, make quick decisions, and run with them? If you flourish with intellectually stimulating work where you can apply expertise and develop new skills, then this is the place for you. Be a trusted partner in a fast-growing organization, and make an even bigger impact on patients.

Ready to take the next step in your career? Apply now!

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.