Associate Director, Service Strategy

At AstraZeneca we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. We’re focused on the potential of science to address the unmet needs of patients around the world. We commit to those areas where we think we can really change the course of medicine and bring big new ideas to life.

As an Associate Director, Service Strategy you will play a pivotal role in channeling our scientific capabilities to make a positive impact on changing patients’ lives. North America Commercial is the ‘face’ of AstraZeneca to our many healthcare clients. They represent many of the most well recognized and respected products in the industry, and build strong relationships with healthcare professionals.

The Associate Director, Service Strategy is accountable for supporting the design of bona fide service strategies that align with Brand and Therapeutic Area Access Strategies for launch and in-line products. The Associate Director will closely partner with key stakeholders across numerous functions (including Access Strategy, Access Services, Contract Strategy, Market Access Customer Facing teams, Legal, Compliance, Medical Affairs and Market Access Contracting and Governance).

Accountabilities

• Responsible for supporting the development of customer segment specific services and strategies across the OBU and BBU portfolios

• Work cross-functionally with Access Strategy and Market Access teams (Contract Strategy, Customer Facing teams) in developing services and programs in support of brand and patient initiatives

• Support Access Strategy in the development of product distribution and dispensing recommendations

• Partner with Market Access Governance team to provide stakeholders with support through the ACERT governance process, including fair market value (FMV) assessment, and contracting

• Develop deep understanding of bona fide service fee (BFSF) criteria, CMS rules, PBM reform and applicable Safe Harbor regulations to educate and assist key stakeholders in the design and implementation of service strategies

• Partner with Legal and Compliance to ensure service strategies remain compliant with industry regulations and standards (Anti-Kickback, Safe Harbor, False Claims)

• Monitor and evaluate shifts and changes in the marketplace environment and proactively make recommendations on service strategies

• Coordinate with team on activities related to contract writing ensuring brand and strategy intent is accurately reflected

• Partner cross functionally to identify opportunities to streamline, consolidate and automate

Essential Skills/Experience  

• Bachelor’s degree

• 5+ years of pharmaceutical or related healthcare business

• Market Access experience and understanding of healthcare delivery

• Demonstrated strategic & relationship building skills

• Demonstrated ability gain consensus and act within a matrix team environment

Desirable Skills/Experience  

• MBA

• Specialty product knowledge desired

• Previous knowledge of bona fide service fee safe harbors

• Understanding of AZ business model with specific knowledge of brand team operations and planning

• Established relationships with key business partners such as Brand Access Strategy, Market Access Customer Facing teams (GPO, Channel, Specialty Pharmacy), Access Services, Contract Strategy, Legal, Compliance, Market Access Operations)

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Ready to help transform hematology practice through impactful peer-to-peer education and strategic collaboration? Apply now.

Date Posted

21-Apr-2026

Closing Date

27-Apr-2026

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.