Product Owner – Enterprise AI Assistant

AstraZeneca is transforming the employee experience with myAZ, our Enterprise AI Assistant that delivers seamless, efficient, and personalized support. We’re looking for a Product Owner to lead the vision, roadmap, and value delivery for myAZ—driving measurable outcomes in time-to-resolution, self-service, and employee satisfaction.

What you’ll do:

• Product vision and roadmap: Define and evolve the myAZ vision and value narrative; translate strategy into a clear, prioritized roadmap aligned to benefits realization and experience goals.

• Backlog ownership: Maintain a transparent, outcomes-focused backlog across workflows, knowledge, service operations improvements, and integrations (e.g., ServiceNow, Workday, Concur). Ensure items have clear acceptance criteria.

• Benefits realization: Partner with the myAZ Insights Analyst and Service Line Lead to tie backlog to measurable benefits, track performance against the business case, and course-correct as needed.

• Intake management and scoping: Run structured intake for new requests; lead discovery to clarify requirements and success criteria; develop high-level estimates and coordinate with delivery partners to plan releases.

• Cross-functional leadership: Work day-to-day with the myAZ Development Team, IT Architect, support teams, and Moveworks/IT partners to remove blockers and make trade-offs for quality and speed.

• Stakeholder engagement: Run regular forums with business stakeholders and SMEs; gather insights, set expectations, and communicate progress through executive-ready updates.

• Delivery cadence: Lead backlog refinement, sprint planning, and reviews; ensure releases are value-focused and minimize disruption.

• Experience and quality: Champion usability, accessibility, and content quality; validate outcomes with user testing; own go/no-go decisions based on acceptance criteria.

• Vendor and platform collaboration: Partner with Moveworks Customer Success and AZ IT to align on capabilities, roadmap, and constraints; drive enhancement requests and platform best practices.

• Risk, compliance, and security: Embed privacy, security, and regulatory considerations in requirements; ensure auditability of key decisions.

• Scaling and expansion: Identify opportunities to extend myAZ capabilities across functions and geographies; shape integrations with AZ source systems, platforms, and AI tools.

What you’ll bring:

• Experience: 5–8 years in product ownership/management for digital platforms or enterprise services, with a track record of delivering measurable outcomes.

• Expertise: Strong Agile/Scrum fundamentals; hands-on backlog management, user story authoring, and acceptance criteria; familiarity with GenAI-enabled support, workflow automation, and knowledge-driven experiences.

• Data-driven mindset: Comfortable with KPIs and benefits modelling (adoption, deflection, MTTR, CSAT); able to make decisions using qualitative and quantitative insights.

• Collaboration and communication: Excellent stakeholder management; clear, structured communication and presentation skills; executive-ready reporting and storytelling.

• Tools and platforms: Experience with product/backlog tools (ideally ServiceNow Strategic Portfolio Management) and BI tools such as Power BI; exposure to Moveworks or similar AI platforms is a strong plus.

• Nice to have: Regulated industry experience; UX and content operations familiarity; basic understanding of conversational design and intent taxonomy.

Why AstraZeneca?

Join a team at the forefront of scientific innovation and employee experience. As the myAZ Product Owner, you’ll shape how tens of thousands of colleagues access support, save time, and get more done—amplifying our mission to deliver life-changing medicines.

Ready to make a difference? Apply today.

Date Posted

03-nov.-2025

Closing Date

16-nov.-2025

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.