GCS Service Design – Business Case Manager

Introduction to role:
Are you ready to turn complex portfolios into clear, investable stories that accelerate impact for patients and the planet? As the Business Case Manager for Service Design, you will lead the investment narrative and governance that powers enterprise transformation. Your work will translate strategy into funded, sequenced initiatives that improve how we deliver medicines and operate sustainably.

You will partner with internal customers, GBS Finance, PMO, and design leaders to set shared objectives, build business cases for new shared services, shape benefits logic, and secure sign-offs that unlock value. Can you see yourself aligning pilots, KPIs, and rollout plans so decision-makers act with confidence and urgency? This role sits at the intersection of service design, portfolio management, and executive governance, creating visibility and clarity across a dynamic pipeline.

Accountabilities:

• Portfolio Objectives and Funding Strategy: Set shared objectives, sizing, phasing, and funding paths; own governance and approvals to enable confident, timely decisions.

• Business Case Architecture: Craft the business case narrative, benefits logic, and sensitivity analyses; secure Finance/CFO sign-offs to move initiatives from concept to investment.

• Financial Modeling and Transparency: Own financial modeling, version updates, benefits tracking, and PMO/status dashboard reporting to maintain accurate, current information for stakeholders.

• Assumption Alignment with Service Design: Align business case assumptions with Service Design options, pilot hypotheses, KPIs, and rollout plans to ensure measurable outcomes.

• Internal Consulting and Governance Rigor: Act as an internal consultant to improve case quality, governance discipline, and investment transparency across the portfolio.

• Ongoing Efficiency & AI Integration: Identify opportunities to drive efficiencies in existing/future workflows using AI and implementing process improvements for the betterment of the wider Service Design team. 

Essential Skills/Experience:

• Proven experience setting shared objectives, sizing, phasing, and funding paths, including ownership of governance and approvals.

• Expertise in architecting business case narratives, benefits logic, and sensitivity analyses, with a strong track record of securing Finance/CFO sign-offs.

• Advanced capability in financial modeling, managing version updates, tracking benefits, and delivering PMO/status dashboard reporting.

• Demonstrated ability to align business case assumptions with Service Design options, pilot hypotheses, KPIs, and rollout plans.

• Strong internal consulting approach focused on elevating case quality, governance rigor, and investment transparency.

Desirable Skills/Experience:

• Background in service design, shared services, or enterprise transformation.

• Experience in biopharma or other highly regulated, data-rich industries.

• Advanced degree or credential in finance, economics, or business (e.g., MBA, CFA).

• Proficiency with financial modeling and visualization tools (e.g., Excel, Power BI) and scenario planning techniques.

• Executive stakeholder engagement skills, including translating complex financials for non-financial audiences.

• Familiarity with portfolio management frameworks and PMO standards.

• Strength in data storytelling, benefits realization, and continuous improvement (e.g., Lean Six Sigma).

• Experience piloting and scaling new operating models across multiple regions or functions.

Why AstraZeneca:
Here, bold ideas meet practical execution to transform the patient experience and our impact on society. You will work with curious, diverse teams who bring unexpected combinations of skills into the same room to unleash fresh thinking. We pair cutting-edge science with digital, data, and design, empowering you to take smart risks and back them with strong governance. We value kindness alongside ambition, encourage feed-forward learning, and give you the tools and trust to shape investments that matter—advancing therapies while improving how our enterprise operates and sustains the planet.

Call to Action:
Bring your business case leadership to a mission that matters—send us your CV and show how you’ll turn strategy into funded, sequenced outcomes that deliver real impact!

Where can I find out more?

Our Social Media,

Follow AstraZeneca on Linkedin https://www.linkedin.com/company/1603/ Follow AstraZeneca on Facebook https://www.facebook.com/astrazenecacareers/

Follow AstraZeneca on Instagram https://www.instagram.com/astrazeneca_careers/?hl=en

Date Posted

03-fev.-2026

Closing Date

23-fev.-2026

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.