【AstraZeneca】【IT】Site IT Technical Lead Japan, Regional IT - APAC / Director Position
■ 職務内容 / Job Description
The purpose of the Site IT Technical Lead role is to lead the local team of skilled & specialist IT professionals in Japan who will manage, deliver and actively drive improvements for the IT infrastructure, tools and services that directly support the workforce across the sites in Japan. The site IT Technical lead will have an in-depth understanding the technologies and services managed by the Enterprise Technology Services (ETS) global team as well as the delivery organization, their operations, SPOC and engagement ways of working.
In Liaison with technical/service capability owners they will document the technical landscape of the Japan sites ensuring the current and future performance meet the business need. He or she will document the workforce requirements at a persona level to enable effective delivery of world-class services including a thorough appreciation of the impact from IT on business critical activities for the Japan sites, including CMDB data.
The Site IT Technical lead represents ETS (for demand and supply) via a network of site stakeholders and site leadership Teams. The role has responsibility for consistency in delivery of AskIT, Onsite & VIP services for the Japan sites, the role also has responsibility for delivery of OCS Services directly aligned to the Operations IT & Onsite service strategies. The role is accountable for the proactive engagement and adoption of technologies by the workforce via effective communication and training in liaison with Service Owners or providers. The Site IT Technical Lead will manage any other locally sourced or specific services for the Japan sites and manage contracts tightly, ensuring efficiencies and CSI approach. The Site IT Technical Lead ensures local IT teams from the business units are fully informed and engaged regularly as a network to support a globally consistent approach to services.
Key Accountabilities & Responsibilities
Service Delivery, Performance & Exploitation:
・Responsible for the highest levels of user experience and satisfaction for all services delivered into their site including new service introductions which must have engaged with our ATS processes. Work with required teams and Service Improvement Lead on Site SIPs as required to increase satisfaction and Pulse scores.
・Responsible for proactively managing expectations and enabling colleagues to exploit our services at a site level through communication, education and awareness, referral to specific services that underpin delivery including Service Levels and leveraging of effective core IT processes.
・Accountable for service performance levels attainment of owned services, utilizing standard global dashboards and visual performance management available media to see daily, weekly and monthly service attainment, risks and issues and linkage to service improvement plans.
・Responsible for driving service standards, engagement with global processes and ensuring local infrastructure is lifecycle managed in liaison with any local Site/Marketing Company/Commercial Business function.
・Embed and operate a high level of knowledge of key ITSM toolset and processes, performance measurement platforms and reporting capabilities ensure they are understood, utilized and support daily run of service across the team.
・Acts as an escalation point for high-priority service issues relevant to their site and support the resolution of issues working with the Command Centre, Owners and business aligned Business Technology Groups (BTGs), attendance at bridge calls.
・**Responsible for the delivery of OCS specialist services working directly with the IT Direct Channels Lead for strategy liaison on technology and equipment. Daily run of OCS services to a set of global standards and operating procedures ensures the service delivered is globally consistent for the site.
・**Responsible for the delivery of AskIT, Onsite & VIP services as OneIT with the Direct Channels Lead for global strategy, a set of global standards and operating procedures ensuring the services delivered at the site are globally consistent.
・**Oversee/manage lifecycle management of local infrastructure working closely relevant ETS Tower on the currency of servers at the site to ensure resilience and minimize business risk.
・Ensure the delivery of asset build/provision services in the site working closely with Direct Channels Lead for relationship with the service delivery partner.
・Support project planning and delivery for site impact and change. Assist with requirements gathering, impact assessment, project planning and ultimate delivery into a site, calling out appropriate niche needs and/or resources.
・Support project delivery of any site footprint changes, including site expansions or reductions and put demand into delivery organization.
・Ensure IT is carried out in a compliant manner in the site, including asset management, SOx, GxP and IT security, internal and external assurance activities are executed and outputs actioned. Implement global/direct controls and influencing non IT personnel appropriately.
・Partner with IT Quality Management & IT Security experts to ensure input of specialist knowledge for compliance aligned with regulatory requirements, customer expectations and IT strategy.
・Champion the use of ETS technology and service catalogue adoption across the site and avoid duplicate or parallel technologies/services introduced locally.
・Identify and execute opportunities to automate, consolidate or rationalize IT service delivery in the site in agreement with service owners.
・Work with Remote Channels Lead to ensure IT Remote Service Channels are developed, promoted, adopted and content is enriched for local use in local language in the site.
・Work with broad IT community to have a detailed understanding of site roadmap activities and service innovations/new features to support deployment in the site.
・Explore and identify opportunities to bring non ETS supported Infrastructure & devices to global ETS standards & support scope, e.g. backups, servers, DB’s, networks, end user devices etc.
・Responsible for driving a culture of self-service and use of global workflows to drive further efficiencies across the site.
Leadership & Relationship Management:
・Build strong relationships with key stakeholders to ensure our technologies, services and the way we deliver them meet customer needs now and in the future. Represent ETS as required on local leadership teams.
・Manage technology partners effectively where local agreements exist to ensure AZ is getting world-class levels of service, benefiting from innovation and continuously improving delivery.
・Build and lead a strong local technical team focused on colleague centricity and relationship management, attention to detail, ‘right from me’ attitude and takes end-to-end ownership. Ensure the team can work directly with capability leads, convey technical into business process. Continuous learning and training approach.
・Be a key member of Regional IT Technical Team to ensure you have input to overall service strategy. Conversely ensuring the depth and breadth of the GS&E team responsibilities is understood by all roles in a site and they know who to go to for help.
Function / Team / Location
・The Japan Site IT Technical Lead will be a member of the APAC Regional IT Technical Leadership Team and reports to the APAC Regional IT Technical Director.
・Direct Line Management of local team and support and coach others ETS members based in Japan.
・Role currently is responsible for sites in Maihara, Tokyo and Osaka.
■ 応募資格（経験、資格等）/ Qualification (Experience & Skill etc.)
【経験 / Experience】
＜必須 / Mandatory＞
・Significant experience in the Bio/Pharma or Retail industry for service
・Strong experience working in a standards/governed/compliant environment
・Proven track record of owning and delivery IT Services in large organization.
・Proven experience managing local vendors, contracts, renewals, RFP activities.
・Strong experience managing, developing teams with an open, honest, accountable and collaborative team environment.
＜歓迎 / Nice to have＞
As per JD document
【能力 / Skill-set】
＜必須 / Mandatory＞
・A passion for delivering world-class service continually challenging in pursuit of the user experience and striving for improvement performance.
・Thought Leader, with ideas and solutions for service delivery and exploitation
・Strong technical understanding across a range of technologies/domains.
・Superb communication and engagement skills and a proven relationship management professional
・Strong stakeholder skills to manage local negotiations, expectations and resolutions.
・Strong influencing, networking and team working skills
・Strong working knowledge of ServiceNow ITSM Toolset or similar.
・Leader and team player – sets example for team and others to follow, effective collaboration across your region with your peers.
＜歓迎 / Nice to have＞
As per JD document
【語学 / Language】
＜必須 / Mandatory＞
英語 English：Business level
【キャリアレベル / Career Level】
【勤務地 / Work Location】
Osaka or Tokyo
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.