【AstraZeneca】【CET】Field Service & CRM Associate Manager, Field Capability & Launch Excellence, Customer Experience & IT

職務内容 Job Description

In line with the business divisions’ objectives, the role holder will
•    To maximize the business value of AZ/AZKK, act as a global and local Customer Experience & IT initiative by ensuring effective alignment of IT business application systems / CRM with business requirements and achieving sustainable operations through AZ IT standard operation methodology.
•    Serve as focal point for all IT needs, partnering to understand and anticipate strategic, market and/or operational needs, and translate those needs into effective and/or improved processes and/or technical solutions in collaboration with the associated IT department/groups.
•    Maintain accountability for manage operational implementation of CRM platforms and Field Apps, and IT products aligned with Commercial strategies. Responsibilities include all aspects of portfolio implementation planning, platform and product roadmaps, end to end technical implementation and production support services. 

Requirements

経験 Experience

<必須 Mandatory>

•    Graduate degree and relevant work experience in computer science or similar.
•    8+ years’ experience in a similar or related role with a proven track record of delivering results and connecting technology with business value.
•    Proven experience in IT projects, deployment, operation, and maintenance relevant to commercial systems in global companies.
•    Experience in business analysis techniques to enable business change or complex systems operations.
•    Experience in business demand intake, solution selection, implementation, and continuous improvement (Kaizen).
•    CRM experience in management and development.
•    Veeva CRM, Veeva Vault, and Salesforce Platform certifications and hands-on experience with large implementations.
•    Project management experience with internal IT, business stakeholders, and external vendors.
•    Strong engagement, communication, and stakeholder management skills, including excellent presentation abilities.

<歓迎 Nice to have>

•    Experience with other cloud-based services.

資格 License

<必須 Mandatory>

•    Bachelor’s or Master’s degree in Computer Science or a related discipline.
•    Veeva CRM / Veeva Vault Certified Professional with hands-on experience in large-scale implementations.
•    Salesforce Platform Certified, with expertise in advanced custom solutions and new capability design.

<歓迎 Nice to have>

•    ITIL certification.

能力 Skill-set

<必須 Mandatory>

•    Strong engagement, communication, and stakeholder management skills, including excellent presentation abilities.
•    Growth mindset, strong team player, and appreciation for diversity and inclusion.
•    Business acumen, business process management, customer focus, stakeholder management
•    Ability to work well in a team and cross-functional environment, as well as independently with limited supervision.
•    Ability to work successfully under pressure in a fast-paced environment and with tight timelines.
•    Fundamental knowledge of budgetary control, activity planning/control, and commercial business mechanisms.

語学 Languages

<必須 Mandatory>

日本語 Japanese：Native or business-level

英語 English：Business-level

勤務地 Location

Osaka or Tokyo

キャリアレベル Career Level

D

Date Posted

19-2月-2026

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.