Patient Support Manager
About Our Company:
At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, daring thinking, and innovation – ultimately providing employees with the opportunity to work across teams, functions and even the globe.
Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to build a strong culture of collaboration and partnership by engaging face-to-face in our offices 3 days a week. Our head office and BlueSky Hub in downtown Toronto are purposely crafted with collaboration in mind, providing space where teams can come together to strategize, brainstorm, and connect on key projects.
Our dedication to sustainability is also central to our culture and part of what makes AstraZeneca is an excellent place to work. We know the health of people, the planet and our business are interconnected which is why we’re taking ambitious actions to address some of the biggest challenges of our time, from climate change to access to healthcare and disease prevention.
About the Role
At AstraZeneca, patients are at the heart of everything we do. We are seeking aPatient Services Managerto support the growth of ourPatient Centre of Excellence (PCoE)and help deliver best-in-class patient support programs across Canada.
Reporting to the Senior Manager, Patient Support Strategy, this role willleadthedesign, implementation, and ongoing optimization of patient services. While initially aligned to our Biopharma portfolio, thisprogram-agnostic rolemay expand to supportadditionaltherapeutic areas over time.
This is an individual contributor role with significant visibility, requiring strong cross-functional collaboration, vendor leadership, and a passion for improving patient access and experience.
WhatYou’llDo
Lead patient support programsto ensure seamless, high-quality experiences for patients, healthcare providers, and partners.
Collaborate cross-functionallywith Market Access, Medical, Compliance, Legal, Pharmacovigilance, Finance, and Brand/Commercial teams to translate insights and market dynamics into effective patient services.
Manage external vendorsby setting clear expectations and performance measures (SLAs, targets, SOWs), driving innovation, efficiency, and issue resolution.
Contribute toPCoEstrategy and program design, including patient and HCP journey mapping, barrier identification, and solution development to improve access, engagement, and adherence.
Scanthe external environment, staying current on Canadian reimbursement policy, payer dynamics, and industry best practices, and convert insights into actionable recommendations.
Gather and apply insights compliantlythrough approved engagement methods such as advisory boards to continuously improve patient support offerings.
Manage program budgetsin partnership with Finance, including forecasting, procurement, reconciliations, and contract compliance.
Measure andoptimizeperformanceby defining critical metrics, developing dashboards, leading post-launch hyper-care, and driving continuous improvement.
Ensure governance and complianceby adhering to SOPs, escalation pathways, and risk management processes.
Support reimbursement navigation, includinganticipatingand resolving access barriers across public and private payers and supporting appeals whererequired.
WhatWe’reLooking For
5–7 years of experiencein patient support programswithin the pharmaceutical industryorexperience working with third-partyPSPvendors.
Proven success launching and operationalizing patient services in a regulated environment.
Post-secondary education in health sciences, business, ora relatedfield (or equivalent experience).
Strong understanding ofCanadian public and private reimbursement pathways, including navigation and appeals processes.
Demonstrated experience inprogram, project, and vendor management, including budget ownership and contract/SOW oversight.
Strong analytical skills with the ability to translate data and insights into practical actions.
Excellent communication and interpersonal skills, with experience working inhighly matrixed organizations.
Ability toinfluence without authorityand align diverse partners toward shared goals.
Bilingualism (English/French) is considered an asset.
Annual base salary for this position ranges from $140,620 to $147,651. AstraZeneca is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The range provided in this posting represents an offer pay range used in a majority of situations. The base pay offered will vary depending on multiple individualized factors, including the candidate's skills and experience, job-related knowledge, and other specific business and organizational needs. In some cases, offers outside the range may also be considered to address unique circumstances.
In addition, our permanent positions offer an annual Variable Pay Bonus/Short Term Incentive opportunity as well as eligibility to participate in our equity-based long-term incentive program (if applicable to role). Benefits offered for permanent roles include a competitive Flex Benefits & Retirement Savings Program, 4 weeks’ paid vacation, and annual Personal Days. Fixed Term Contract/Temporary positions (excluding students) are offered a Contract Benefits Program.
WhoWe Are:
Great People want to Work with us! Find out why:
At AstraZeneca, we are at the forefront of crafting the future of healthcare. Our outstandingpositionas medical leadersallowus to drive innovation and make significant contributions across the healthcare ecosystem. We thrive on collaboration,leveragingour scientific knowledge and business acumen to bringnew ideasto life. Our commitment toevidencegeneration and external scientific engagement ensures that weremainleaders in the field. By developing and delivering our science to patients in need, we help reinvest back into research and support our scientific innovations. Join us in making a meaningful impact on patients' lives while advancing your careerinan inspiring environment.
Ready to make a difference? Apply now!
We are using AI as part of the recruitment process
This advertisement relates to a current vacancy.
Date Posted
08-Jan-2026Closing Date
22-Jan-2026AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.
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