Omnichannel Solution Owner

At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation – ultimately providing employees with the opportunity to work across teams, functions and even the globe.

Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to create a strong culture of collaboration and teamwork by engaging face-to-face in our offices 3 days a week. Our head office and BlueSky Hub in downtown Toronto are purposely designed with collaboration in mind, providing space where teams can come together to strategize, brainstorm and connect on key projects.

Our dedication to sustainability is also central to our culture and part of what makes AstraZeneca a great place to work. We know the health of people, the planet and our business are interconnected which is why we’re taking ambitious action to tackle some of the biggest challenges of our time, from climate change to access to healthcare and disease prevention.

Introduction to Role:

Join us as an Omnichannel Solution Owner, a key role, where you will be the primary person responsible for understanding and transforming business requirements into comprehensive and actionable. This role is highly collaborative and proactive, requiring you to work closely with an Omnichannel Strategist and an Omnichannel Program Manager. If you're ready to work on challenging initiatives, demonstrate respect for each team member, and have the courage to stand up for doing the right thing, this role is for you. This is a hybrid role with 3 days in Office.

Accountabilities:

As an Omnichannel Solution Owner, you will understand how marketing tools are leveraged to create omnichannel customer engagement experiences. You will serve as the lead resource accountable for providing comprehensive instructions necessary for a team of delivery resources to enable an omnichannel campaign. You will also establish relationships with AZ subject matter experts across respective omnichannel tools and platforms and leverage those relationships when advanced expertise is required to resolve campaign service delivery challenges.

Essential Skills/Experience:

• Proven experience as a business analyst responsible for understanding and recording client requirements
• Experience overseeing or working within a technical development and/or operational delivery team
• Experience with technology tools that enable Content Production, Email Delivery and Automation, Website Assembly, and/or Digital Media optimization
• Conceptual understanding of relational databases
• Experience with tools associated with Task Management (ex. Jira)
• Knowledge or experience with Agile ways of working
• Adobe Campaign/Salesforce marketing(or similar tool)
• Adobe Experience Manager / Web Analytics (or similar tool)
• Tealium Audience Stream / Tealium IQ / Salesforce Data Cloud (or similar tool)
• Energetic, self-motivated
• Demonstrated problem-solving skills
• Data-driven, process-oriented, and collaborative
• Visio, data flow and process charting
• Microsoft Office Proficiency (primarily Excel)
• Solid communication skills
• Cross-Commercial interactions
• Business analysis

Desirable Skills/Experience:

• Scaled Agile Certification
• Experience coordinating delivery of multi or omnichannel customer experiences
• Experience within Healthcare/Pharmaceutical industry
• Scaled Agile Framework (SAFe)
• JIRA Atlassian
• Confluence
• Adobe Target
• Complex Project Management Experience

Great People want to Work with us! Find out why:

• GTAA Top Employer Award for 10 years
• Top 100 Employers Award
• Canada’s Most Admired Corporate Culture
• Learn more about working with us in Canada
• View our YouTube channel

Are you interested in working at AZ, apply today!

AstraZeneca is an equal opportunity employer that is committed to diversity and inclusion and providing a workplace that is free from discrimination. AstraZeneca is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment, assessment and selection process and may be requested by emailingAZCHumanResources@astrazeneca.com.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.