IT Service Manager

IT Service Manager

Location: London

Competitive Salary And Benefits

Close date: 22nd December 2024

Introduction to Role:

Join our dynamic IT team at AstraZeneca as an IT Service Manager. In this role, you will ensure the continuous delivery of excellent IT services to our internal business customers. You will be a tenacious problem solver, managing multiple priorities simultaneously, and leading the IT Support Desk. You will also independently run several IT projects, such as IT change projects (platform upgrades), deploying companywide training around security & IT controls, and continuously monitoring service desk trends. This is an opportunity to use your technical skills and emotional intelligence in a challenging and rewarding environment.

Accountabilities:

As an IT Service Manager, you will be responsible for running the IT Service Desk, driving key service support across infrastructure, operations, and software applications. You will own the service catalogue and Technology team documentation, ensuring it is kept up to date. You will also be responsible for project management, IT risk management, IT infrastructure upgrades, trend reporting, stakeholder management, process review, and business partnering. Additionally, you will manage the IT Service Desk Team, including recruitment, training, and goal setting.

Essential Skills/Experience:

• Experience of managing an IT Service team
• Strong experience of developing and managing relationships with both customers and suppliers
• Project management skills
• Creation and application of IT policies and procedures
• Excellent knowledge and experience of risk management and assessment
• Strong communication, facilitation and relationship building skills
• Strong influencing and negotiating skills

Desirable Skills/Experience:

• Business Administration / Information Service Degree
• ITIL training / service management accreditation
• Technical skills, awareness and experience
• Ability to work well in diverse, multinational teams and proven ability to influence others to achieve positive outcomes

At AstraZeneca, we are architects of change. We connect the dots across the business to improve the agility and functionality of our processes. We are champions of our Technology ecosystem, making sure the rest of the business experiences the true benefits of our systems. We are always proactively hunting for new insights and problem-solving to identify better ways of doing things. We are a collective of technical experts, bringing deep specialism and forward thinking to resolve complex ideas. We are open-minded, drawing on different mindsets and thinking to help prepare us for the future. We are self-starters, curious about new ways of doing things to get to better solutions!

Are you ready to lay the foundations for future technological and people-driven success across AstraZeneca? Apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.