Senior Payment Services Manager

At AstraZeneca we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality.

We’re inspired by the things that seem impossible. Here, we see the impact of our collective ideas and expertise, and the power of science to deliver them. Every one of our employees makes a difference to patient lives every day. Our mission is ambitious, and it takes the skills of a collaborative team to really deliver on what science can do and to always put patients first. Working at AstraZeneca we believe in the potential of our people and our commitment to develop our people beyond what was thought possible.

The Senior Payment Manager will serve as a member of the Global Business Services (GBS) – Compliance, Legal and Contracting Operations (CLCO) E3S team and manage technical and administrative aspects of payment coordination for E3S systems and processes related to Healthcare Professionals (HCP) and External Expert (EE). The Senior Payment Manager will be responsible for ensuring accurate and compliant processing of payments in accordance with policies, procedures, regulations and transparency/disclosure reporting requirements. Senior Payment Manager will manage a group of experienced specialists supporting and providing guidance to Team Members. A successful candidate will conduct operational tasks to ensure accuracy and completeness of requirements and will provide guidance to customers, management and peers.

Major Responsibilities:

· Lead the Payment Services Team- delegate task, monitor team performance, supervise day to day work, support Team members’ personal development, coordinate training for new stuff

· Engage with external stakeholders (External Experts) in compliance with AstraZeneca SOP’s, maintaining professionalism and high ethical standards throughout all interactions whilst protecting reputational risk to the business.

· Assure timely execution of payments to EE’s and Patients in accordance with Service Level Agreements

· Manage timely delivery and resolution of ad hoc queries from External Experts, customers and other stakeholders

· Manage internal and external escalations ensuring timely resolution and closure

· Collaborate with internal stakeholders to deliver smooth and complaint payment process

· Work closely with Finance to resolve payment issues

· Assimilate and adopt new systems, tools and processes where these are required for delivering the role

· Support process improvement initiatives and projects

· Create ad-hoc payment reports

Education/Experience Requirements

· Bachelor’s degree or equivalent experience

· Experience in leading a Team

· Experience in Accounts Payable

· Proficiency in Microsoft Office applications and database management

· Working knowledge of the following systems/tools:

• SAP
• Microsoft Office applications (Excel, Word, PowerPoint)

· Positive ‘can do’ attitude

· Able to manage multiple priorities, work to deadlines and turnaround times, work well under pressure and adapt to ever-changing scenarios

· Strong attention to detail

· Strong organizational and interpersonal skills

· Problem solving skills

· Capable of working independently but also take instruction and direction from others

· Excellent written and verbal communications skills

· High ethical standards; trustworthy; operate with absolute discretion

· Proactive and consultative customer service, having the ability to identify customer needs and respond creatively, listening to information, asking probing questions, applying knowledge and determining solutions

· Ability to work across cultures and geographical boundaries

· Competent technical / systems experience and skills

Good to have:

· Experience in Cash&Banking- Knowledge of payment methods (EFT, ACH, SEPA, WIRE)

· Working knowledge of Smartsheets

· Working knowledge of SalesForce

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.