GBS Director, Process Excellence

Job Title: GBS Director, Process Excellence

Location: Lisbon, Portugal

Introduction to role:

Are you passionate about driving transformation and operational excellence across global business services? As the GBS Director, Process Excellence, reporting to the Senior Director, GBS Performance, you’ll be empowered to shape, lead, and deliver process excellence across AstraZeneca’s global operations. This is your opportunity to be the catalyst for process optimization, technology integration, cost efficiency, and continuous improvement. If you thrive in a fast-paced, collaborative, and diverse environment that values your ideas, this could be your next career step.

Accountabilities:

As the GBS Director, you will set the strategy for process excellence, working alongside leaders to design and implement plans aligned with AstraZeneca’s vision. You’ll drive impactful improvements, champion productivity targets, and foster a culture where every voice matters and every idea counts. Leveraging policies and frameworks, you’ll oversee performance management, facilitate knowledge sharing, and ensure best practices elevate our delivery. As a people leader, you’ll empower a network of GBS experts and provide training and coaching to nurture continuous improvement across all functions.

Essential Skills/Experience:

• Proven expertise in GBS process excellence, with a passion for leading teams and creating environments focused on high-quality delivery.

• At least 10 years' experience driving process improvements and change in global business services, influencing diverse groups and leading in matrix organizations.

• Demonstrated success implementing Lean, Six Sigma, and global improvement programs on time and within budget.

• Strong organizational, planning, leadership, and communication skills, able to inspire and influence at every level.

• Excellent analytical skills, using data-backed insights to identify opportunities and deliver solutions.

• Experience leading organizational change and building a culture of continuous improvement.

• Professional qualifications in Six Sigma, Lean, plus familiarity with process mining tools such as Celonis.

Desirable Skills/Experience:

• Global exposure and understanding of the pharmaceuticals sector.

• Experience with Service Now performance management and reporting solutions.

• Budgeting, cost management, and performance management expertise.

• Familiarity with Process Documentation tools such as BIC.

At AstraZeneca, we believe that bringing together people from varied backgrounds fuels innovative thinking and drives breakthroughs in healthcare. Our collaborative work environment encourages open exchange of ideas, with in-person interaction on average three days per week to fuel creativity, build relationships, and accelerate progress. At the same time, we understand that flexibility matters, and we support individuals in balancing their personal and professional needs.

We’re proud to be a company where purpose guides our innovation. Our culture celebrates diverse perspectives, empowering every team member to contribute and grow. With a focus on learning, development and shared ambition, our teams work together to reimagine the possibilities of science and make a genuine difference in patients’ lives.

Are you ready to be part of a community that values your unique contributions and helps shape the future of global business services? Join us at AstraZeneca and help pioneer the next wave of life-changing healthcare solutions!

Date Posted

13-Aug-2025

Closing Date

26-Aug-2025

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.