Advice & Guidance Senior Manager, People Services

Job Title: Advice & Guidance Senior Manager, People Services

Introduction to role

Are you ready to lead a dynamic team and make a significant impact on HR services? As the Advice & Guidance Senior Manager, you'll report to the EMEA Advice & Guidance Director and spearhead a team across multiple markets. Your mission? Deliver exceptional support to Line Managers and Employees, becoming the go-to expert for HR-related queries. You'll manage day-to-day operations, implement policies, and ensure compliance, all while leading a team of advisors and guiding junior staff. Are you up for the challenge?

Accountabilities

In this pivotal role, you'll manage the delivery of HR advisory support within a specific geographic area, aligning HR programs with strategic objectives. Your responsibilities will include overseeing core HR processes such as HRBP support, reward, performance management, and recruitment. You'll partner with shared service centers and connect various service delivery elements across global projects, focusing on automation and simplification. Ensuring effective operations of the My HR team, handling escalations, evaluating service quality metrics, and providing governance reports will be key. Collaboration with global HR colleagues to share best practices and ensure service consistency is crucial. You'll interact with stakeholders to meet service expectations, motivate team members, identify training needs, and enhance self-service options through the Ask AZ Portal. Mentoring junior staff and tailoring HR support to business priorities will be essential in improving employee and manager experiences at critical moments.

Essential Skills/Experience

- Proven experience in HR services management or a similar role.

- English & French Language proficiency.

- Strong leadership and communication skills.

- Data management systems experience (Workday).

- Ability to manage multiple countries’ operations and engage in cross-cultural collaborations.

- Proven track record of driving operational excellence and customer satisfaction.

Desirable Skills/Experience

- Project Management.

- Cultural Awareness and Adaptability.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, you'll be part of a talented global team that powers our rapidly growing enterprise to better serve patients every day. We leverage exciting new technology and digital innovations to accelerate our evolution, strategically looking ahead to new challenges. Our entrepreneurial spirit keeps us ahead of the rest, applying creativity to every task and taking smart risks to turn ideas into reality. As part of a high-performing team of digitally savvy innovators, you'll have countless opportunities to build an unrivaled reputation while being rewarded for your successes. United by our passion for helping patients, we thrive in our fast-paced environment where intellectual curiosity drives us to learn and grow.

Ready to make a difference? Apply now and join us on this exciting journey!

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.