Director, Patient Services, Quality & Compliance

Introduction to role:
Are you ready to lead and innovate? As the Director of Patient Services Quality and Compliance, you'll play a pivotal role in ensuring the excellence of our Patient Support Programs for those on Alexion therapies. This is a new and critical position within our team, where you'll set strategic directions, collaborate with stakeholders, and implement ground breaking practices to meet regulatory and business requirements. Your leadership will drive the Patient Services Support Programs and Data Governance committee, leveraging the latest tools and technologies for efficiency. Are you prepared to make a difference?

Accountabilities:

• Responsible for ensuring that the PS quality processes and procedures meet regulatory requirements

• Lead Quality initiatives to ensure data integrity; periodic monitoring and oversight

• Assess and advise on the patient data governance activities & initiatives from a broader enterprise perspective

• Guide and advise on the key Patient data governance related decisions

• Recommend changes to policies, standards, and processes within patient data management

• Manage budgeting & resourcing for patient data initiatives and reviewing escalation requests

• Develop and evolve the PS quality assurance program, ensuring program execution matches key Work Instructions

• Periodic monitoring, review and manage changes to the Work Instructions to adjust to the changing business needs

• Ensure PS teams remain in compliance with key pharmacovigilance requirements through ensuring all employees and contractors have received required training, that all employees/contractors are aligned with adverse event (AE) and product complaint reporting, and that all remediation efforts are carried out per Work Instructions

• Implement critical tools and systems by automating repeatable tasks to improve efficiencies

• Work with Operations teams and other internal and external stakeholders to identify risks and areas for process improvement

• Oversee the execution and monitoring of internal and external audits

Essential Skills/Experience:

• Bachelor’s degree in the Life Sciences or other relevant field

• 8-10+ years of Patient Services experience primarily leading the Quality and Compliance, patient safety functions

• Minimum 5 years of people management experience

• Proven track record working successfully in a fast-paced cross-functional environment with many stakeholders that have competing interests

• Comfort working through uncertainty while managing multiple, competing, and frequently shifting priorities

• Working knowledge of legal, regulatory, and compliance rules within the biotech/pharmaceutical industry

• Ability to work with external vendors during the SOW, PO, and project budget accrual processes

• Strong fluency in English (written and spoken language)

• Strong knowledge of MS Office and ability to create and edit documents using Microsoft PowerPoint, Excel, and Word

• Ability to present to internal and external stakeholders of 2 to 100+ people

• Ability to travel 30%+ of time, including weekend travel

Desirable Skills/Experience:

• Experience working in patient services or HUBs in the rare disease industry supporting a patient services organization

• Strong passion for digital advancement and an innovative mindset

• Working knowledge of salesforce.com, AI technologies and other best-in-class technology solutions

Annual base salary for this position ranges from $180,875.20 to $238,000.00 AstraZeneca is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The range provided in this posting represents an offer pay range used in a majority of situations. The base pay offered will vary depending on multiple individualized factors, including the candidate's skills and experience, job-related knowledge, and other specific business and organizational needs.  In some cases, offers outside the range may also be considered to address unique circumstances.

In addition, our permanent positions offer an annual Variable Pay Bonus/Short Term Incentive opportunity as well as eligibility to participate in our equity-based long-term incentive program (if applicable to role).  Benefits offered for permanent roles include a competitive Flex Benefits & Retirement Savings Program, 4 weeks’ paid vacation, and annual Personal Days. Fixed Term Contract/Temporary positions (excluding students) are offered a Contract Benefits Program.

Why Join Us?

At Alexion, you will find a collaborative culture that encourages innovation and a diverse environment where your contributions are valued. You will have the opportunity to be at the forefront of rare disease research and make a meaningful difference in patients' lives.

Ready to lead and inspire?

Apply now and take the first step towards a fulfilling career at Alexion, AstraZeneca Rare Disease.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We align with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

#LI-Hybrid

We are using AI as part of the recruitment process.

This advertisement relates to a current vacancy