Director of Content and Channels, Centre of Digital Excellence

Key responsibilities

• Provide high quality advice and counsel in support of digital communications strategy, tactics and execution to stakeholders across therapy and business areas, and global, regional and market teams, as well as external agencies and media partners.
• Develop and drive the use of effective tactics based on clear objectives, audience targeting and key performance indicators.
• Manage, review and publish digital content across global corporate web, paid and organic social media, employee advocacy, email and other channels.
• Develop and execute strategically robust content plans for corporate communications activity including quarterly earnings, major acquisitions and strategic announcements.
• Ensure content supports the corporate digital strategy and compliance, branding and accessibility standards.
• Take responsibility for the CoDE’s content planning and approval processes, ensuring they are efficient and are followed to maximise resource efficiency and minimise compliance risk.
• Support the provision of our platforms and tools by engaging in requirements gathering, performance feedback for vendors, new product assessments, and onboarding.
• Work independently and with the Senior Manager, Data and Insights to identify, track and share key performance indicators and actionable insights to inform campaign design, in-flight adjustment and post-campaign learnings.
• Keep the corporate digital channel portfolio under constant review, ensuring we are active on the right channels to deliver our goals, identifying opportunities to close or wind down channels or incorporate new ones, and supporting their incorporation into our strategy.
• Ensure a high standard of community management on our global digital channels, working in close partnership with internal stakeholders, agencies and vendors.
• Help lead engagement efforts across GCA to drive awareness of the corporate digital strategy and digital best practice and support the provision of the guidelines, standards, and other materials.
• Provide support as required across all areas of the CoDE’s operations, depending on demand.
• Stay up to date with industry trends, best practices, and emerging technologies - including the impact of Artificial Intelligence on role scope - supporting a culture of continuous learning and improvement across the Centre of Digital Excellence and beyond.

Knowledge and experience

• Excellent standard of written and spoken English.
• Minimum 7 years digital communications experience working in a fast-paced global in-house or agency communications team is essential.
• Experienced digital strategist with demonstrable understanding of and experience leading the development and execution of data-driven campaigns across paid, owned and earned channels.
• Highly skilled at devising and creating innovative and impactful content for multiple digital channels including web, social media and email and of leveraging enabling technologies and platforms.
• Experience in using data and research and sourcing insights to inform campaign planning and influence stakeholders.
• Experience in working with international teams or on projects with international dimensions, contributing to and prioritising multiple high-level projects across cultures and time zones.
• Significant experience of managing different stakeholder relationships, confident at managing up. 
• Appreciation of the role of Artificial Intelligence in improving performance and efficiencies in digital communications.
• Experience working in the pharmaceutical industry or other highly regulated sector is desirable.

Capabilities and behaviours

• High level of technological competence and skills, able to use a wide range of enabling platforms.
• Exceptional project management skills and good interpersonal skills with ability to manage external resources/agency partners.
• Strong knowledge of digital communications with exceptional copy-writing skills and strong visual judgment.
• Resilience under pressure.
• Confidence around leaders and global colleagues. Comfortable delivering alternative viewpoints.
• Used to seeing the bigger picture and working collaboratively, in an empathetic and constructive way, with a high level of personal accountability.
• Able to develop and maintain networks across business and cultural boundaries.
• Self-starter with proven ability to work independently and flexibly, think ahead, engage proactively and take initiative.
• Capable of achieving results in a fast-paced and dynamic environment, often on short deadlines.
• Comfortable operating in a matrixed environment.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.