Engineering Lead, Omnichannel Japan (RDU IT) - Japanese language fluency

Job Title: Engineering Lead, Omnichannel Japan (RDU IT)

• Work Location: Manyata Tech Park, Bangalore, India

• Work Schedule: Three days on-site, two days remote (3/2)

• Career Level: E – Individual Contributor position.

Introduction to role

Are you ready to lead the charge in transforming customer engagement in the Japanese market? At Alexion, AstraZeneca Rare Disease, we are dedicated to serving patients with severe and ultra-rare disorders through groundbreaking therapeutic products. As the Engineering Lead for Omnichannel Japan, you will play a pivotal role in delivering high-quality commercial technology solutions that drive the evolution of omnichannel experiences. You will be at the forefront of technical delivery, service operations, and continuous improvement of Veeva CRM and adjacent applications, ensuring seamless integration and compliance across our Commercial business.

Accountabilities

As the Engineering Lead, you will be responsible for:

Ownership, Delivery & Operations

• Serve as the main technology lead for Veeva CRM and related commercial systems across Japan's business unit.

• Ensure reliable, compliant, and secure operations of commercial platforms; deliver high-quality service to business stakeholders.

• Manage application lifecycle, feature enhancements, upgrades, and releases for Veeva CRM and integrated omnichannel applications (e.g., CLM, Email, Digital Engagement, Data & Analytics platforms).

• Monitor service delivery KPIs, proactively identify improvement areas, and oversee incident/problem management.

Omnichannel Enablement

• Partner with Commercial, Medical, and IT stakeholders to design and implement omnichannel solutions that support seamless customer journeys.

• Work with global and regional IT teams to roll out new capabilities, ensure integration with global platforms, and maintain local compliance (including data privacy, promotional regulations, etc.).

Vendor & Stakeholder Management

• Manage local vendor relationships to ensure quality delivery and support.

• Represent Japan in global omnichannel and CRM project forums; share best practices and local requirements.

Continuous Improvement & Innovation

• Lead efforts to assess emerging technologies and propose solutions to enhance omnichannel effectiveness.

• Foster a culture of continuous improvement in service and platform usage, driving adoption of new features and best practices.

Essential Skills/Experience

You will need to have:

• Bachelor’s degree in computer science, engineering, or a related field.

• 5+ years of experience in IT service delivery, application management, or engineering, preferably in the Life Sciences/commercial pharma domain.

• Experience with Veeva CRM (administration, configuration, or integration) and other commercial technology solutions (e.g., marketing automation, analytics tools).

• Strong understanding of omnichannel strategies and supporting technologies.

• Excellent project management, vendor management, and communication skills.

• Japanese language fluency and business-level English.

Desirable Skills/Experience

We would prefer you to have:

• Past experience working in a matrixed, global organization.

• Veeva CRM or Salesforce.com Certifications

• Familiarity with Japanese regulatory and compliance requirements for pharma.

• Technical skills in cloud platforms, system integrations, data management, or SaaS administration.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca's Alexion division, we champion diversity and foster an energizing culture where new ideas thrive. Our commitment to inclusion ensures that life-changing innovations can come from anywhere. We celebrate each other's successes and take pride in giving back to our communities. Here, your career is more than just a path; it's a journey to making a difference where it truly counts.

Ready to make a difference? Apply now to join our team!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.