People Services Advisor-1

About AstraZeneca:

AstraZeneca is a global, science-led, patient-focused bio pharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca, we 're dedicated to being a Great Place to Work.

About Us:

We are committed to delivering outstanding HR services that empower our employees and drive our organization forward. As a People Services Advisor, you'll play a key role in providing top-notch HR advisory services, ensuring our workforce receives the support it needs to grow

What We Do:

Service Excellence:

Deliver high-quality HR advisory services, resolving low to medium complexity HR queries and issues in alignment with global and local HR policies.
Apply our extensive knowledge Base to efficiently address incoming queries, maximising technology to provide timely resolutions.
Maintain accurate HR data in Workday and collaborate with Payroll to ensure data alignment and accuracy.
Develop an up-to-date knowledge base to empower both employees and advisors with the information they need.
Leverage HR technology and multiple communication channels to provide an engaging customer experience, meeting internal service level agreements.

Compliance:

Make sure to our established governance model, ensuring that all service-related activities meet legal requirements and internal standards.
Raise and call out issues promptly to ensure the highest service quality.

Continuous Improvement:

Champion employee self-service solutions and intranet as valuable resources.
Proactively identify process improvement opportunities and participate in root cause analysis.
Collaborate with colleagues to propose and drive improved ways of working.
Support and supply to continuous improvement projects as assigned.

Crucial Requirements:

• Minimum of two years of experience in HR or payroll.
• Customer service experience within a technology-driven environment.
• Strong organizational and multitasking skills to meet goals and deadlines.
• Teammate with the ability to work independently and take ownership of tasks.
• Exceptional communication skills in both spoken and written English and the local language.
• Ability to handle a high volume of inbound inquiries with poise, tact, and subtlety while maintaining confidentiality.
• Meticulous with proficiency in Microsoft Office tools.

Desirable Skills:

• Previous service desk experience.
• Familiarity with query ticketing tools and CRM solutions.
• HR degree or equivalent.
• Payroll experience.
• Knowledge of Workday and ServiceNow (a plus).
• Understanding of country-specific HR legislation.
• Practical experience in providing HR advice via email or phone.
• Quick learner with the ability to work in a cloud-based solution.

Why Join Us?

At AstraZeneca , we believe that our people are our greatest asset. Join us in making a relevant impact on our organization and employees' lives. If you're ready to dive in and be a part of our team, click the link to apply. We look forward to hearing from you and making a difference together! 💼🚀

📌 Positions are open to Mexican Citizens and official residents of Mexico.
📍 Location: Guadalajara (hybrid)

Expectation of working in the office 3 days a week statement: When we put unexpected teams in the same room, we ignite ambitious thinking with the power to inspire life-changing medicines. In-person working give us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our outstanding and bold world.
📌Strong English communication skills required.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.