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eCOA Business System Owner (Enablement Manager)

Plats Cambridge, England, Storbritannien Jobb-id R-100491 Datum inlagd 02/15/2021

eCOA Business System Owner (BSO)

Location: Cambridge, UK

Competitive salary and benefits on offer

Glocal Clinical Solutions (GCS) drives the delivery of Technology and Business Process Excellence for the BioPharmaceuticals R&D organisation, owning and providing industry leading process, technology and services on behalf of Development Operations and its internal and external Partnerships.  

The eCOA Business System Owner (BSO) is a member of Global Clinical Solutions, Business Technology Solutions department and is end-to-end responsible for the leadership, lifecycle management and continuous improvement of an eCOA System.

The eCOA BSO works closely with the eCOA vendor, eCOA Business Process Owner, internal and external customers and stakeholders to ensure customer needs are met and to enable optimal end-to-end delivery of clinical studies. Responsible for the identification, definition and delivery of improvements in end-to-end clinical study delivery, utilising tools and techniques to achieve continuous improvement and value creation (i.e. Lean Six Sigma).

The BSO ensures that the system meets ICH/GxP requirements and aligns with industry direction, standards, and best practices.

eCOA Business System Owner represents the business interests in strategy discussions and provides strategic advice to the Governance team in securing long-term business success of the system. Reviews and approves (if acceptable) identified system risks and mitigations. Controls and prioritizes all business requests, such as those for feature enhancements, ensuring limited resources (both staff, vendor limitations, budget) are spent on high-value requests. Responsible of communications for key stakeholders and the business during “Major” system incidents.

Individuals in this job may be assigned one or more roles relating to the development and maintenance of GCS processes, systems and services owned by BioPharmaceuticals R&D Development Operations.

All Enablement Managers will lead and manage improvement projects as needed, and will contribute to functional and regional initiatives. 

Typical Accountabilities:

1) Process, System or Service Ownership:
As the allocated owner for a specific Development Operations process, system or service Enablement Manager is:

  • Responsible for the design, development, implementation, maintenance, continuous improvement and ongoing customer support for the allocated area
  • Responsible for lifecycle management of all procedural or system documents within the allocated area, and for ensuring compliance with applicable industry regulations and AstraZeneca Global and Local Policies
  • Responsible for the effective and timely communication of information, and for the development and delivery of high quality training materials for the allocated area
  • Responsible for providing training, advice and end user support for the allocated process, system or service
  • Responsible for the leadership of service delivery teams within the allocated area
  • Engage and influence internal and external key stakeholders to drive the strategy, development and continuous improvement within the allocated area
  • Ensure customer requirements are understood, critically evaluated, prioritised and addressed within the allocated area. Work with GCS Leadership and Clinical Development Leadership to prioritise the needs and resources required to deliver these requirements, and provide feedback and clear rationale for any areas that will not be addressed
  • Member of Executive Steering Committees and Governance Teams relating to the allocated area
  • Responsible for monitoring performance of the allocated process, system or service. Define, track and monitor key performance indicators and use these data to inform selection of process improvements and input to cross-functional improvements, working in collaboration with GCS Leadership
  • Support audit and regulatory inspection planning, preparation and conduct. Responsible for the delivery of Corrective and Preventive Actions to time and quality, and for acting on data or trends identified through the Quality & Risk Management process. Escalate risks and issues to Enablement Leadership as required
  • Actively seek and promote creative and innovative ideas to drive performance and bring new solutions to customers.

2) Customer Service and Support:
As the primary point of contact for Development Operations GCS processes, technology and services within a Study Team:

  • Understands the processes, technology and services the study team relies on, their needs and pain points. Uses this knowledge to provide advice and guidance, removes barriers, provides solutions and identifies opportunities for improvement
  • Ensures the effective resolution of process, technology and service risks and issues that impede the Study Teams progress and effective delivery. Identifies and engages with the right process, technology and service experts, and expertly utilises escalation routes and governance bodies to gain traction and deliver rapid solutions
  • Shares lessons learned and best practice recommendations with the Study Team and with GCS personnel to drive continuous improvement.

3) Computer System Validation Oversight:

Provides guidance and expertise in the planning and delivery of system validation activities (core system and study specific validation), including production and archiving of all computer system validation documentation.

4) Local Line Management:

  • Provides local management and leadership to fulfil management accountabilities and local employment law requirements
  • Attracts, develop and retain top talent and actively work to promote team building and morale within the department
  • Provides direction, real time situational mentoring, career development guidance, and coaching as appropriate
  • Provides performance management, performance assessment and reward and recognition proposals for direct reports.


  • Bachelor’s of Science in an appropriate discipline or equivalent experience
  • Extensive experience in Drug Development within a pharmaceutical or clinical background
  • High level of business process, technology and Clinical Study information knowledge
  • Extensive experience in Validation of computerised systems in a regulated environment, preferably the Pharmaceutical industry, including familiarity with documentation such as Validation Plans, Reports, Test scripts etc. and knowledge of regulatory (GxP, SOX etc.) requirements for computerised systems and infrastructure
  • Demonstrated project management skills and proven skills to deliver to time, cost and quality
  • Ability to work collaboratively, motivate and empower others to accomplish individual, team and organizational objectives
  • Experience in working successfully and collaboratively with external partners (vendors) delivering mutual benefit
  • Demonstrated excellent written and verbal communication and influencing skills, negotiation, collaboration, problem solving, presentation, knowledge transfer (mentoring), conflict management and interpersonal skills.


  • Expert reputation within the business and industry
  • Experience of utilizing standard process improvement methodologies (e.g. Lean Six Sigma) to identify root causes of process issues and identify areas of process improvement
  • Comprehensive knowledge of ICH/GCP
  • Extensive experience of Quality Systems and Quality Management, including process definition and process improvement, ideally within an Information Systems environment
  • ITIL certification
  • Service Management experience. Incident, Problem, Change and Release Management
  • Experience in the development and management of Business Process to deliver business performance
  • Experience of Line management and in driving performance on a local basis. Ability to set and manage priorities, resources, performance targets and project initiatives in a regional environment.

Date advert open: 13th April 2021

Date advert closed for applications: 20th April 2021

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.

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