Senior Analyst - .Net Support
CAREER LEVEL: D1
Leverage technology to impact patients and ultimately save lives
Do you have expertise in, and passion for, information technology? Would you like to apply your expertise to impact the IT strategy in a company that follows the science and turns ideas into life changing medicines? If so, AstraZeneca might be the one for you!
AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.
About our it team
It’s a dynamic and results-oriented environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross- functionally and broadly together.
About the role
Roles and Responsibilities
Ensure optimum performance and stability for multiple systems for the Laboratory and Manufacturing Quality Systems (LIMS, MODA EM, CMX, Etc.) for AstraZeneca Operations, including providing workarounds and identifying areas for improvement or solutions to permanently address the issue.
Develop Scaling Road Maps and contribute to its execution.
Develop and coordinate the execution of Application Heat-Maps (Application refresh).
Collaborate with Product Vendors & Internal Teams (Architecture, DB, etc.) related to Scaling & Support Problem Investigations.
Assist DevOps Lead in Release Management.
Provide 2nd/ 3rd line support (technical queries, bug fixes, and enhancements relating to application and platform), aligning with Astra Zeneca standards, and change control procedures.
Project execution following agile methodologies.
Contribute to the adoption of the DevOps framework.
Take ownership of issues from delivery or issue resolution or customer concern, as appropriate
Support development activities by helping in code build and deployment, tool configuration management and administration, application environment set up, and change and release management.
Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups
Develop specialist knowledge in relevant systems, documenting and sharing that knowledge, as required, with global teams.
Liaise with multiple collaborators including users, infrastructure/middleware teams, 3rd party software vendors for resolving issues and potential process improvements.
Train, guide, and mentor new hires in the team.
Essential Experience: (Must have skills)
+5 years of prior experience in application support and maintenance (L2/L3 support)
Strong knowledge (2-3 years of experience) of Laboratory data Systems such as LabWare LIMS, MODA EM, CMX, ELN, etc.
1-3 years of experience managing projects following agile methodologies (SCRUM)
Basic/Medium knowledge in DevOps.
Experience in Windows/UNIX application environment and understanding of client-server / distributed computing concepts.
Basic understanding of session virtualization concepts, and exposure to Citrix working environments.
Strong knowledge of the incident, problem, change and release management process.
Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups.
Development and fix experience on web applications built on the Microsoft .NET framework (ASP, VB, C#).
Development and fix experience with MS SQL Server (2008, 2005, 2000)
Development and fix experience with Oracle 11g or higher version.
Good understanding of Microsoft IIS/Web Services (IIS 6.0, IIS 5.0)
Experience working with tools like Microsoft Visual Source Safe, Microsoft Visual Interdev, Microsoft Visual Studio, SQL Developer.
Supplementary Experience: (Useful additional skills)
Familiarity with life sciences (Pharma) domain concepts, workflow, and terminology
Good knowledge of regulatory requirements including GMP, GxP, and 21 CFR Part 11.
Exposure to system validation in the GxP environment is preferred for apps such as Labwware LIMS, MODA EM, CMX, SMARTLAB, and ELN.
Experience working in global work teams.
Experience in setting up and managing application environments.
An attitude to support business-critical applications.
UG - B.Tech /B.E. or other equivalent technical qualifications
Keen to acquire new skills and work on new technology products
Must participate in on-call rotation with off-hours support responsibilities
Ability to work independently, as well as in a team environment
A logical mind with keen analytical skills
Clear and concise communicator, in born written and verbal
Ability to respond well to pressure
Strong interpersonal skills with the ability to work effectively across team boundaries
WHY JOIN US ?
We’re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.
We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters.
SO, WHAT’S NEXT?
Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.
WHERE CAN I FIND OUT MORE?
Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.