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Global Device Solution Engineering Lead

Plats Chennai, State of Tamil Nādu, Indien Guadalajara, Estado de Jalisco, Mexiko Jobb-id R-122528 Datum inlagd 05/23/2022


In this role you will be accountable for all Workplace IT Device Services across Astrazeneca globally. You will have full autonomy to steer strategic and day to day decisions across the function at the IT leadership and CIO level through to the technician level. This is a rare, career developing opportunity for anyone passionate aboutHardware Asset Management and Infrastructure Lifecycle across multiple global locations.

The AstraZeneca IT function has undergone significant IT transformation to improve performance and perception of IT and is now focusing on being digital to deliver business values along with delivering a great experience and overall service excellence as part of our IT Strategy.  AstraZeneca’s Workplace & Enterprise Services function is committed to deliver excellent service and technologies to ensure our IT services meet current and future business needs.

The Successful applicant will be based form either of our Global Hubs in Guadalajara, Mexico, or Chennai, India.

Job description

The Workplace & Enterprise Services (WES) team is accountable for;

  • Ensuring our workforce has the right tools and services to be most effective in their workplace. This includes end user devices and operating systems, printing, collaboration tools and conferencing. All of which must work seamlessly and continue to be current and relevant to the business.
  • The provision of Enterprise Management, Monitoring and Security tools used across the broader AZIT organization, driving availability through proactive, pre-emptive management of our infrastructure. 
  • The Enterprise Service Management platform (ServiceNow), driving and delivery automation and optimization to ensure that our processes are as efficient and effective as possible. 
  • Lifecycle and currency across our infrastructure, including End User, Server and Networks environments

The Workplace Device Services Lead has end to end accountability for the End User Devices Service, including

  • Service performance and availability
  • Hardware and OS currency across the AZ Laptop, Desktop & Mobile Estate, through robust device refresh & OS evergreen processes
  • Hardware and OS currency across the Conferencing, Meeting Room and Event Infrastructure, ensuring fleet refresh and interoperability into the AZ Collaboration services strategy
  • Printer fleet management and hardware refresh, including the expansion of the service across all Markets
  • Partner and supplier contract and service delivery management
  • Technology roadmap and refresh

This role is accountable for the physical services that end users interact with, their interface with IT.  These services are invariably the ones that shape peoples impression of IT, and therefore it is critical that they provide a world class service.  These services must be intuitive, current, performant, available, secure and enable everyone across the organization to be as productive as possible.  Critical to this role is stakeholder, budget and roadmap management, ensuring interlock across the Business aligned Technology Groups (BTG) to ensure requirements are not just met, but exceeded.  This role is responsible for ensuring that AZ has optimal hardware refresh programs, delivering commercial value to AZ whilst maintaining the optimal user and application experience.

The Workplace Device Services Lead will be accountable for:

  • Service Delivery of the service lines, ensuring performance, currency, available and security
  • Simplify the environment so our technology and tools are current, delivers value and a great customer experience.
  • Build strong relationships with key Stakeholders and Customers to ensure these technologies and the way we deliver them meet customer needs.
  • Manages our technology partners effectively to ensure AZ is on the leading edge of technology innovation, both benefiting from and shaping our partners roadmaps
  • Lead and continuously develop a strong technical team building a function that drives differentiation in how we leverage, integrate and adopt technology
  • Accountable for the definition of successful business cases, interlocking investment to drive technology transformation
  • Be a key member of the Workplace and Enterprise Services Leadership Team to ensure that the team continues to develop and grow and that strategies are aligned and executed effectively.
  • Report to the Head of Workplace and Enterprise Services

Education, Qualifications and Experience


  • Industry recognized experience in managing global, enterprise teams with a successful track record in driving technology and organisational transformation and simplification
  • Significant experience in the management and delivery of large scale, refresh programmes
  • Significant experience in the management and delivery of 3rd party service agreements
  • Experience in leading global organisations (20+) and providing leadership/development to other managers and leading a diverse range of activities through others in a hybrid line management and matrix organisation
  • Collaborative, Innovative, Win: Win Attitude
  • Forward thinking and independent perspectives on Technology and IT leaderships
  • Evidence of leading and developing strategic solutions and business cases providing measurable business Value (Idea through to Delivery/Measurement)
  • Experience of defining strategies and influencing the vision of senior leaders.


  • Experience working in the Biopharmaceutical/Life Sciences industry
  • SDLC, Agile & Scrum methodologies

Skills and Capabilities


  • Alignment with AZ Values and Behaviours
  • Sound technical knowledge of the technology, platforms and services across ETS
  • Agile Enterprise mentality
  • Excellent verbal and written communication skills
  • Self-starter who continuously develops new skills and proactively leads own career and development.
  • Excellent influencing, networking and collaborative working skills
  • Able to lead difficult discussions, manage expectations and deliver solutions across complex partner groups.
  • Ability to work well in and lead/collaborate across diverse matrixed global teams.
  • Expertise in change management and problem solving.
  • Experienced sustainable relationship management skills with the ability to influence others to achieve objectives..


We’re a network of entrepreneurial self-starters who contribute to something far bigger. There’s a diversity of expertise in our Technology group that’s unique to AstraZeneca – it allows us to dive deep into exploring new leading-edge technology.

A place to be open and transparent – we speak up, think creatively and share ideas. Our diverse contributions help us to make better decisions. But we have a constant drive to innovate, and an appreciation for high standards. It takes challenging the status quo to add value in our ever-evolving environment. We love it here because put simply, we make a meaningful impact. Technology at AstraZeneca is a home for purposeful disruptors!


AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies.

At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration. Always committed to lifelong learning, growth and development.


Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.


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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.

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